Terms & Conditions

Terms & Conditions

General

Welcome to the Charisma fashions (“we”, “our”, “us”, “Website”, “our site”). This page lays out our terms and conditions under which you use our Website. Please read through these carefully before placing your order. By using this website and/or placing an order you agree to be bound by the terms and conditions set out below. Please also read our Privacy Policy Statement regarding personal information provided by you.
 
All images appearing on the site have been taken with great care, however the colour clarity may vary between the natural eye and your computer monitor. We cannot therefore guarantee the accuracy of the colour.
 
In order to purchase goods online, you must hold a valid debit or credit card. You should confirm that the information you supply to our website is accurate and complete and relates specifically to you, the customer. If any of your personal details change, you should advise us of the changes by email; info@charismafashions.ie
 
You must agree not to use or copy anyone else’s identity, or a name which you are not authorised to use. By using our site, you will agree to be bound by the terms.
 
We may change the terms and conditions from time to time, at our discretion. Using the website after changes have been made will mean that you have agreed to accept the new changes.

Placing an order

By placing your order you have agreed to pay the price as stated, you will then receive a confirmation email from us stating your order has been received. You will receive a further email from us when your order has been dispatched.
We will contact you via email if any of the items you ordered are not in stock, your debit/credit card will then be automatically refunded. Your order is accepted by us when you receive our email confirming your goods have been dispatched.
 
We may not accept your order if:

  • The item ordered is out of stock.
  • We are unable to obtain authorisation for your payment.
  • We find a product or pricing error.
  • A product fails our internal quality checks.
  • We reserve the right to reject any offer of purchase by you at any time, at our sole discretion.

 
If you have any questions please contact Customer Services team, during office hours Monday-Friday 9am to 5pm.
 
Email: info@charismafashions.ie
 
Telephone: +353 (29) 51011

Payment

All credit/debit card payments are subject to validation and authorisation by the card issuer. If the issuer of your card refuses to authorise payment, we will either cancel your order or seek payment by an alternative method. If this should result in a delay in dispatching your goods, we cannot be held responsible.
 
Payment methods include: Visa, MasterCard, Laser, Paypal, Maestro, American Express, Delta and Solo. We do not hold your debit/credit card details on the website or our customer database.
 
We will take all reasonable care, in so far as it is within our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the website.

Delivery

Please see our Delivery information page.

Returns, Refunds and Cancelation

We are confident that you will be happy with your purchase(s). However in the event that you are not completely satisfied with your order we will be happy to offer you a full refund for the value of the product. In order to do so the item(s) must be in new, unworn condition with all packaging and garment tags still attached.

We advise that all customers check items thoroughly on receipt of goods, prior to removing and disposing of labels and original packaging.

You must request a return within 7 days of receiving the item(s) by emailing charismafash@gmail.com  and quote your order number.

Your return must be postmarked within 7 days of the return approval date. Returns received after 7 days will be returned for store credit only, and may be subject to a 50% restocking fee on the price of the item(s).

Returns received in worn condition will not be refunded, and may be subject to a 50% restocking fee on the price of the item(s) or may be directly returned to the purchaser.

Shoes returned with postage stickers on the original shoebox will be considered worn and will not be refunded. Therefore, please place your shoes in their original box inside of a bigger box before sending them back to us.

All correctly returned items will only be credited to the account from which the original purchase was made, less any taxes or import duties incurred in delivery. We are unable to refund any shipping charges incurred.

Passing of Property and Risk

We will retain legal ownership of all items until full payment has been made by you, and the payment has been received by us. Legal ownership of the items will immediately revert back to us if we refund any payment to you.

Limited Licence

We grant you a limited licence to access and make personal use of the Website. Please note that you may not copy any portion of the website without prior written consent which may be withheld in our absolute discretion.
 
You are granted a limited revocable and non-exclusive right to create a link to the home page of the Website for personal, non-commercial use only. You may not link to any page of the website other than the home page. We may at our discretion request that you remove any link to the website, and upon receiving such request you shall immediately remove such a link.
 
Any unauthorised use by you of the Website terminates the limited licence set forth in this section without prejudice to any other remedy we may have provided by the law.

Links to Third Parties

We are not responsible for the content of any offsite websites linked to or from our Website. Links appearing on our website are for convenience and not an endorsement by us. We are not responsible for any website links to or from our Website, and offer no warranties for the content, products or services offered by these linked websites.

Trade Marks & Copyright

All pages of our website and the contents remain our property, our associates, licensors and business partners, which are protected by international and Irish copyright laws. No part of the website may be copied, duplicated, sold or changed in full or in part without prior written consent.

Governing Laws

Any purchase or refund made on this website will be subject to Irish Law and you shall agree to the exclusive jurisdiction of the Irish courts.